1. Introduction
Ticket Funk ("we," "us," "our," or "Company") operates the Ticket Funk website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.
2. Information We Collect
Personal Information
When you create an account or make a purchase, we collect:
- Name and email address
- Phone number (mobile number)
- Billing and shipping address
- Payment information (processed securely)
Automatically Collected Information
We automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process transactions and send related information
- Send transactional and promotional emails
- Send transactional text messages about your tickets and order (for example, a link to view your tickets) only when you have optionally opted in to receive SMS
- Improve our services and user experience
- Prevent fraudulent activity and enhance security
- Comply with legal obligations
4. Mobile Numbers & Text Messaging
Collected: We collect mobile phone numbers when you check out for tickets, contact us, or apply to sell with us.
Used: We use your mobile number for account and order support. We send transactional ticket and order text messages only when you provide optional, explicit SMS consent (for example, by checking an opt-in box at checkout). Consent is never required to complete a purchase. Message frequency varies. Message and data rates may apply.
Stored: We retain mobile numbers only as needed to provide our services, fulfill orders, respond to inquiries, and meet legal or regulatory obligations.
Shared: We share mobile numbers only with service providers that are strictly necessary to deliver our service (such as messaging and payment processors), and only under binding agreements that require confidentiality.
We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
5. Data Security
We implement industry-standard security measures to protect your personal information. Your payment information is encrypted and processed through secure payment gateways. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Opt out of SMS at any time by replying STOP to any text message from us; reply HELP for help
- Export your data in a portable format
7. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]